Next Day Boxes - Delivery Policy

If your moving boxes or moving supplies are not delivered on-time, you can keep your boxes and receive a full refund of your purchase price. This guarantee is subject to the following conditions:

• The promised delivery time for your order can be determined on our Shipping Information page — while the majority of addresses are in our one day delivery zone, there are some locations that will be 2 or 3 day delivery.
• "An "On Time" delivery is defined as an item purchased and delivered to a valid US address within three (3) business days of your estimated delivery date for our Shipping Information page.
• “Next Day” delivery means next business day. UPS does not deliver on Saturday, Sunday or Holidays.
• Orders placed on Saturdays, Sundays and National holidays are treated as being ordered on the next business day. For example, an order placed on a Saturday is processed as a Monday order and will be delivered Tuesday.
• Orders placed after 3 pm (local time of item destination) will be considered being placed the next business day. For example, an order placed at 8 PM on Thursday evening will be treated as a Friday order and be delivered on Saturday, if delivery transit time is Next Day.
• Saturday deliveries are not available at this time. Should the promised delivery date reflect a Saturday delivery date in error, the promised delivery date will be considered the next business day that is not subject to UPS Non Delivery Dates.
• The guarantee does not apply if you have incorrectly entered your shipping address as part of the checkout process. Any delay in delivery caused by this error will be documented in the UPS tracking information associated with your order.
• The guarantee does not apply if UPS is unable to make the delivery due to lack of access to your address at the delivery time. A delay caused by this issue will be documented in the UPS tracking information.
• There is no guaranteed time of day for your delivery. While UPS delivers most packages during normal business hours, at times deliveries can occur after 5 PM.
• If you order multiple packages, the full refund only applies to the packages that do not arrive on time. For example, if you order 3 moving box bundles and 2 arrive on time; we will provide a full refund on the 1 remaining package.
• A package showing as DELIVERED on the UPS tracking system by the correct date will be considered as having met the delivery guarantee.
• Not understanding our delivery procedures and timing does not entitle you to a refund under the delivery guarantee. Please call us before placing the order if you have any questions about when to expect delivery.
• Our Delivery Guarantee policy does not apply to shipments that are rerouted. We have no liability for any remedy for service failure for these shipments.
• Any requested change to an address that is not a reroute or an address correction will void our Delivery Guarantee and becomes a new shipment and new shipping charges may apply.
• Perils of the air, public enemies, criminal acts of any person(s) or entities, including, but not limited to, acts of terrorism, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotion, hazards incident to a state of war, local or national weather conditions, national or local disruptions in air or ground transportation networks (as determined solely by UPS), strikes or anticipated strikes (of any entity, including, but not limited to, other carriers, vendors or suppliers), labor disruptions or shortages caused by pandemic conditions or other public health event or circumstances, natural disasters (earthquakes, floods and hurricanes are examples of natural disasters), conditions that present a danger to our personnel, and disruption or failure of communication and information systems (including, but not limited to, our systems).
• Not valid on prior purchases, one per customer per month – valid retail consumer purchases only, maximum $300 payment amount. UPS Delivery Verification through the UPS Tracking System is final information in determining guarantee refunds.
• IF YOU DO NOT RECEIVE YOUR ORDER ON TIME, YOU MUST CONTACT US WITHIN 24 HOURS TO REQUEST THIS GUARANTEE REFUND. SEND AN EMAIL TO CUSTOMERSERVICE@NEXTDAYBOXES.COM. FAILURE TO CONTACT US WITHIN THE 24 HOUR PERIOD WILL VOID THE GUARANTEE.

A special handling charge will be billed to the credit card used in your purchase for each rerouted package.


To reroute a shipment, the receiver must contact us and provide us with a customer or transaction number, the new destination and a valid contact telephone number for the recipient.


Only one reroute will be allowed per package.


We may not reroute shipments when Adult Signature Required has been selected as a delivery signature option.


Any requested change to an address that is not a reroute or an address correction is a new shipment and additional shipping charges may apply.